No matter how hard you look you won’t find on the market a perfect Android smartphone. So, if you own a Samsung Galaxy S you shouldn’t be surprised to face one or two problems during its lifetime. You should just be ready to deal with those problems no matter if they prevent you from making phone calls or establishing Bluetooth connections. The good news is that Samsung has made it extremely easy to be ready for such situations by making available an official Diagnostics app. This software tool makes it possible to follow just a few instructions in order to identify the phone problem you are dealing with and solve it in a short amount of time. This app is capable of helping you diagnose smartphone issues on the spot because it’s equipped with device-specific troubleshooting tools, including support for firmware updates.
Samsung Galaxy S Diagnostic
If you take the time to analyze the interface of this Diagnostics app for Samsung smartphones like the Galaxy S you will notice that it even makes available system information about the device on which is installed and a brief tutorial meant to help you get started. If after using this app you realize that the smartphone problem you’ve detected is too complex to be solved with the help of the Diagnostics app you will be able to rely on the same interface in order to connect to a Samsung online customer support center that can provide a different kind of help.
Using this app for the purpose of diagnosing a Samsung Galaxy S is not complicated at all. You will just have to follow the on-screen instructions that the app makes available as long as you use it. Obviously, these instructions become available only after you download and install the Diagnostics app on the targeted Galaxy S. To complete this step you will simply have to visit the Android Market that is now known as Google Play. After the app’s installation is complete you are supposed to follow three main steps in order to discover the possible source of your issues. The first step involves launching the app. You will then be able to choose from three possibilities listed as options: “Diagnose Problem”, “Device Tutorial” and “View System Information”. If you feel that tutorials are boring to watch, you should tap directly on the “Diagnose Problem” option. After you select this option you will be asked to specify the nature of the smartphone problem that you are currently experiencing. What you actually have to do is choose one of the displayed areas that can be the subject of troubleshooting. You will have to choose between options such as Display, Bluetooth connection, using the Android Market, USB connection, camera, using TV out and so on. If you have no idea what area you should choose you should consider browsing through the guide questions available that are designed to help you be more specific about the problems you are experiencing.
Once you’ve figured out the area in need of troubleshooting you will notice the display of a screen designed to list the main causes of the problems that you are experiencing as well as possible fixes. For example, if you tell the app that you are experiencing Bluetooth issues if it’s detected that the feature is currently turned off you will be advised to turn it on before trying to use it again. You will also find listed the settings path that needs to be followed in order to reach the Bluetooth setting that needs to be set to ON.
You can also use the Diagnostics app made available by Samsung for the purpose of finding out more details about the overall status of your Samsung device. You can even have the app display the device’s ID and the Wi-Fi address to which it’s connected. However, this app won’t be of only help if the source of the problems that you are dealing with is of hardware nature. In such cases, depending on the severity of the problem, you might even be unable to use the mentioned software. What I recommend you to do in such situations is go to a technician capable of offering the expertise you are seeking. Also wise is to try and connect to a Samsung online customer help center through the Diagnostics’ app interface (if possible) or the web browser of a computer.
Samsung Galaxy S Diagnostic
What I also need to let you know is that this Android tool is useful only for owners of Samsung devices. So, if you own an Android smartphone provided by another brand you should look elsewhere for troubleshooting support regarding the issues you are facing. The good news is that Google Play makes available the app free of charge, so you will be able to install it on your Galaxy S in a matter of minutes and use it to diagnose your smartphone anytime and anywhere.
Bottom line, you should try this app at least out of curiosity. It would be interesting to know if after checking it out you will reach the conclusion that each smartphone manufacturer should make available such a tool.
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